Privacy Policy

Who We Are

At SSESGAS, your privacy is extremely important to us. We handle all personal information in accordance with the Privacy Act 1988 (Cth) and relevant data protection laws.
We collect personal information for two main purposes:

  1. To process your orders efficiently; and

  2. To provide you with the best possible customer service.

In some cases, your details may be shared with our trusted vendors and delivery partners to ensure that your order reaches you quickly and securely.

Information We Collect

The information we may collect includes:

  • Your name

  • Address

  • Phone number

  • Email address

  • Credit or debit card details (SSESGAS does not store credit card numbers; payment information is securely processed by our merchant gateway, PayPal)

We will never collect sensitive information about you without your explicit consent. You can review, update, or correct your personal details at any time through your Account Settings or by contacting us at info@ssesgas.com.
All personal information is stored securely in accordance with our internal security policy and applicable laws. If your data needs to be transferred outside Australia, we will obtain your consent beforehand.

Cookies and Tracking

We may use cookies or similar technologies to analyse visitor behaviour and improve user experience. Cookies are stored on your browser and can be disabled at any time. The information collected does not personally identify you.

Unsolicited Commercial Email (Spam)

We do not send unsolicited commercial emails (spam). All marketing emails include an option to unsubscribe.
You can also request removal from our mailing list by emailing info@ssesgas.com.

Security

SSESGAS takes extensive precautions to protect your information both online and offline.
When you submit sensitive information (such as credit card details), the data is encrypted using SSL technology and processed in accordance with PCI DSS compliance standards via PayPal.

Access to customer data is restricted to authorised employees only. Our facilities are secured with surveillance cameras, controlled access, and multiple alarm systems.
All servers are located in secure, restricted areas protected by Checkpoint and Cisco firewalls, with password-controlled access. Backup data is stored in a high-security environment and handled only by personnel with clearance.

All employees receive regular training and updates on privacy and data security practices.

Comments

When visitors leave comments on our site, we collect the data shown in the comment form, as well as the visitor’s IP address and browser user-agent string for spam detection.
An anonymised hash of your email address may be sent to the Gravatar service to display your profile image. Learn more at Gravatar Privacy Policy.

Media

If you upload images to our website, please ensure they do not contain embedded location data (EXIF GPS). Visitors to the website can download and extract location data from such images.

Cookies

If you leave a comment, you may opt-in to saving your details (name, email, website) in cookies for convenience. These cookies last for one year.
When you log in, temporary cookies are created to save login preferences and display options. You can clear these cookies at any time via your browser settings.

Embedded Content

Articles on our website may include embedded content (e.g. videos or images) from other websites. Embedded content behaves exactly as if the visitor had visited the source website. These sites may collect data, use cookies, and track your interaction according to their own privacy policies.

Who We Share Your Data With

If you request a password reset, your IP address may be included in the reset email.

Data Retention

If you leave a comment, it and its metadata are retained indefinitely to facilitate follow-up approvals.
Registered users can view, edit, or delete their personal information at any time (except their username). Website administrators can also access and edit that information.

Your Rights

If you have an account or have left comments, you can request an exported file of the personal data we hold about you, or request deletion of your data, except for information we are legally required to retain.

Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service.